Privacy Policy

Avantgarde Casino respects the privacy of its users and is committed to handling personal information in a transparent, lawful, and responsible manner. This Privacy Policy explains how personal data is collected, used, stored, and protected when you access or use the Avantgarde Casino website and related services.

The purpose of this document is to help users understand what information may be collected, why it is collected, and how it is handled in connection with online casino operations.

1. Scope of this Privacy Policy

This Privacy Policy applies to all visitors and users of the Avantgarde Casino website, including individuals who browse the site, create an account, or interact with any of the services provided.

It covers:

• personal information provided directly by users,
• data collected automatically through website technologies,
• information received from third-party service providers where applicable.

By using the Avantgarde Casino website, you acknowledge that you have read and understood this Privacy Policy.

2. Information we collect

The type of information collected depends on how users interact with the website and services. We aim to collect only information that is necessary for legitimate operational, security, and compliance purposes.

2.1 Information provided by users

Users may voluntarily provide personal information, including but not limited to:

• name and contact details (such as email address),
• account registration information,
• communication with customer support,
• information submitted during verification or compliance checks.

This information is typically provided when creating an account, contacting support, or using specific features of the website.

2.2 Information collected automatically

When users visit the website, certain technical and usage information may be collected automatically, such as:

• IP address and approximate location,
• device type, operating system, and browser information,
• pages viewed, interaction patterns, and session duration,
• referral sources and basic analytics data.

This information helps us maintain website functionality, improve user experience, and protect the platform from misuse or fraud.

3. Legal basis for processing personal data

Avantgarde Casino processes personal data only when there is a valid legal basis to do so. Depending on the circumstances, this may include:

• performance of contractual obligations (for example, account management),
• compliance with legal or regulatory requirements,
• legitimate interests such as security, fraud prevention, and service improvement,
• user consent, where required by applicable law.

4. Why personal data is used

Personal information may be used for the following purposes:

• providing and maintaining access to the website and services,
• verifying user identity and eligibility where required,
• responding to user inquiries and support requests,
• improving website performance and user experience,
• ensuring security and preventing unauthorised activity.

We do not use personal data for purposes that are incompatible with those described in this Privacy Policy.

5. Authoritative gambling and data protection references

The handling of personal data in gambling environments is influenced by established regulatory and public-interest frameworks. The following resources provide widely recognised guidance on gambling regulation, consumer protection, and responsible data handling:

6. Data retention overview (visual reference)

The chart below provides a general overview of typical data retention periods for different categories of information. Actual retention periods may vary depending on legal, regulatory, and operational requirements.

7. Transparency and accountability

Avantgarde Casino recognises that trust is essential when handling personal information. We aim to be transparent about our data practices and to provide users with clear, accessible explanations of how their information is used.

Further details regarding cookies, user rights, international data transfers, and responsible gambling-related data use are explained in the following sections of this Privacy Policy.

8. Cookies and similar technologies

Avantgarde Casino uses cookies and similar technologies to ensure the proper functioning of the website, enhance user experience, and support security and analytical purposes.

Cookies are small text files stored on your device when you visit a website. They help recognise your device, remember preferences, and collect aggregated usage information.

8.1 Types of cookies used

We may use the following categories of cookies:

• Strictly necessary cookies
  Required for essential website functionality, including account access, security, and fraud prevention.
• Performance and analytics cookies
  Used to collect anonymised information about how users interact with the website, such as page visits and navigation patterns.
• Functional cookies
  Allow the website to remember user preferences, such as language or region.
• Marketing cookies (where applicable)
  Used to measure promotional effectiveness and, where legally permitted, to display relevant offers.

Where required by law, non-essential cookies are only placed with user consent. You may manage or disable cookies through your browser settings at any time.

9. User rights and control over personal data

Avantgarde Casino recognises the importance of user control over personal information. Depending on applicable data protection laws, users may have the right to:

• access personal data held about them,
• request correction of inaccurate or incomplete information,
• request deletion of personal data (subject to legal and regulatory obligations),
• restrict or object to certain forms of data processing,
• withdraw consent where processing is based on consent,
• request data portability where applicable.

Requests can be submitted by contacting Avantgarde Casino using the details provided in this Privacy Policy. For security reasons, we may require identity verification before processing such requests.

Some requests may be limited if retention of data is required by law, regulatory obligations, or legitimate operational needs.

10. Sharing of personal data with third parties

Personal information may be shared with trusted third-party service providers where necessary to operate and maintain the website and services. These may include:

• hosting and infrastructure providers,
• payment processing services,
• identity and verification providers,
• analytics and security service providers,
• customer support platforms.

Third parties are required to process personal data only for specified purposes and in accordance with applicable data protection standards.

Avantgarde Casino does not sell personal data to third parties.

11. Disclosure for legal and regulatory purposes

Personal data may be disclosed where required to comply with legal obligations, regulatory requirements, or lawful requests from competent authorities. This may include disclosure to regulators, law enforcement agencies, or courts.

Such disclosures are made only when legally required and in accordance with applicable data protection laws.

12. International data transfers

Depending on operational requirements, personal data may be processed or stored outside the user’s country of residence. When data is transferred internationally, Avantgarde Casino takes reasonable steps to ensure that appropriate safeguards are in place to protect personal information.

These safeguards may include contractual protections, recognised data transfer mechanisms, or equivalent security measures.

13. Authoritative resources on gambling, privacy, and consumer protection

The following organisations provide recognised guidance on gambling regulation, consumer protection, and privacy standards relevant to online casino operations:

14. Transparency and ongoing updates

Avantgarde Casino aims to keep this Privacy Policy accurate and up to date. Changes may be made to reflect updates in legal requirements, technology, or business practices.

When material changes are made, the “Last updated” date will be revised accordingly. Continued use of the website after such updates indicates acceptance of the revised policy.

15. Data security and protection measures

Avantgarde Casino takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Security measures may include:

• secure server environments and network protections,
• encrypted connections where appropriate,
• access controls limiting data access to authorised personnel only,
• internal policies governing data handling and confidentiality,
• monitoring systems designed to detect suspicious or unauthorised activity.

While no system can guarantee absolute security, we regularly review our practices to reduce risk and respond to emerging threats.

16. Data retention and deletion

Personal data is retained only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, including legal, regulatory, accounting, and security obligations.

Retention periods may vary depending on the type of data and applicable UK regulatory requirements. For example:

• account and transaction data may be retained to comply with licensing and financial regulations,
• verification and compliance records may be retained for extended periods where required by law,
• security and audit logs may be retained to protect the integrity of the platform.

When personal data is no longer required, Avantgarde Casino takes reasonable steps to securely delete or anonymise it.

17. Responsible gambling and behavioural data use (UK)

As an online casino operating in a regulated environment, Avantgarde Casino may process certain account and behavioural data to support responsible gambling and player protection measures, in line with UK expectations and standards.

This may include:

• monitoring gameplay patterns to identify potential indicators of harm,
• responding to user-initiated limits, exclusions, or support requests,
• complying with regulatory requirements relating to player safety and harm prevention.

Such processing is carried out for the purpose of promoting player wellbeing and meeting applicable regulatory obligations, not for profiling unrelated to gambling safety.

18. Children and underage users

Avantgarde Casino services are intended for individuals aged 18 or over, in accordance with UK gambling laws.

We do not knowingly collect personal information from individuals under the legal gambling age. Age and identity verification processes are used to help prevent underage access.

If we become aware that personal data has been collected from an underage individual, we will take steps to restrict access and delete the data where appropriate.

19. Complaints and supervisory authority (UK)

If you have concerns about how your personal data is handled, we encourage you to contact Avantgarde Casino directly using the contact details provided in this Privacy Policy. We will make reasonable efforts to address your concern in a timely manner.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK’s supervisory authority for data protection matters:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

The ICO oversees the application of data protection laws in the United Kingdom and provides guidance to both individuals and organisations.

20. Changes to this Privacy Policy

Avantgarde Casino may update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, technology, or business practices.

When updates are made, the “Last updated” date will be revised accordingly. Continued use of the website after changes take effect constitutes acknowledgment of the updated Privacy Policy.

21. Final statement

Avantgarde Casino recognises that trust is essential when handling personal information. We are committed to transparency, lawful processing, and responsible data use in accordance with UK standards.

This Privacy Policy is intended to provide clear and accessible information about how personal data is handled. If you have any questions or concerns, we encourage you to contact us directly.

22. Contact details

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, you may contact Avantgarde Casino using the details below.

Email: [email protected]
Telephone (UK): +44 20 3868 5471
Registered Address: 207 Regent Street, London, W1B 3HH, United Kingdom

We aim to respond to privacy-related enquiries within a reasonable timeframe. For security reasons, we may require verification of identity before responding to certain requests.